Last Updated: 24th May 2024

At PRIME VAPE STORE, we are committed to promoting responsible retailing and strictly adhering to Australian laws and regulations regarding the sale of age-restricted products. It is illegal to sell or supply disposable vape products to individuals under the age of 18 in Australia.

Our Age Verification Policy outlines the mandatory steps we take to ensure that all purchases made through our online store are completed only by eligible, adult customers (18 years or older).

1. Our Commitment to Responsible Retailing

As a legally registered Vape Shop in Australia, PRIME VAPE STORE takes its responsibilities seriously. Our stringent age verification process is not merely a formality; it is a critical safeguard designed to:

Protect Minors: Prevent underage individuals from accessing age-restricted products.
Ensure Compliance: Uphold Australian federal and state laws regarding product sales.
Build Trust: Provide our adult customers with a secure and compliant shopping environment.

2. Mandatory Age Verification Process

All customers are required to undergo a secure age verification process at the point of checkout. This is a non-negotiable step for every order placed with PRIME VAPE STORE.

How it Works:

Third-Party Verification: We partner with a reputable, industry-standard age verification provider reputable. This system is designed to securely verify your age using data from official databases.
Data Matching: During checkout, you will be prompted to provide your full name, date of birth, and residential address. This information is cross-referenced with various secure public and private databases to instantly confirm your age.
Privacy Protected: Your personal information is encrypted and handled with the utmost confidentiality. It is used solely for the purpose of age verification and is not stored or shared for any other marketing or commercial purposes. Please refer to our Privacy Policy for more details.
Instant Confirmation: In most cases, verification is instant and seamless, allowing you to proceed with your purchase without delay.

3. What Happens If Verification Fails or is Inconclusive?

While our system is highly effective, there may be instances where it cannot instantly verify your age, for reasons such as:

Recently moving addresses.
Inaccuracies in the information provided.
Limited publicly available data.

If your age cannot be instantly verified, you will be given the option to manually upload a valid, government-issued photo ID (e.g., Driver’s License, Passport, Proof of Age Card).

Manual Review: Our team will manually review your submitted ID to confirm your age. This process typically takes [e.g., 1 business day] during operating hours.
Order Hold: Your order will be placed on hold until your age is successfully verified.
Refund Policy: If age verification cannot be completed successfully, your order will be cancelled, and a full refund will be issued.

Please Note: We reserve the right to request additional identification or to cancel any order if we are unable to verify the age of the purchaser, or if we suspect a violation of our policy.

4. Our Responsibility & Your Responsibility

Our Responsibility: PRIME VAPE STORE is obligated to ensure age verification for all sales. We regularly review and update our processes to remain compliant with all relevant Australian laws.
Your Responsibility: By placing an order with PRIME VAPE STORE, you confirm that you are 18 years of age or older and agree to comply with our age verification process. Misrepresenting your age is a serious offense and is in direct violation of our Terms of Service.

5. Contact Us

If you have any questions or concerns regarding our Age Verification Policy, please do not hesitate to contact our customer support team at info@primevapestore.com or visit our Contact Us page.