Return and Exchange

Return and Exchange Policy – Prime Vape Store

Thank you for shopping at Prime Vape Store. We value your satisfaction and aim to provide a hassle-free return and exchange process. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms and conditions.

1. Return and Exchange Period

You may request a return or exchange within 15 days of receiving your order.

2. Condition of Returned Products

• Products must be unused and in their original condition.
• We cannot accept any items that have been used, opened, or damaged.

3. Original Packaging Requirement

All returned or exchanged items must include:

• The original packaging.
• All accessories, manuals, and any other items that came with the product. If packaging is incomplete or damaged, we may decline your return or exchange request.

4. Return and Exchange Process

To initiate a return or exchange:

1. Contact our customer service team within 15 days of delivery.
2. Provide your order number, reason for return or exchange, and any relevant photos.
3. Our team will review your request and provide return instructions.

5. Return and Exchange Costs

• If the return or exchange is due to a product defect or our error, we will cover the shipping costs.
• If the return or exchange is due to personal reasons (e.g., change of mind, wrong product ordered), you will be responsible for the return shipping costs.

6. Refunds

Once we receive and inspect the returned product:

• If it meets our return criteria, we will process your refund promptly.
• Refunds will be issued to your original payment method.
• The time it takes for funds to appear in your account may vary depending on your bank’s processing time.

7. Exchanges

If you request an exchange:

• We will process it once we have received and inspected the returned item.

• The replacement product will be shipped to you as soon as possible.

8. Contact Us

If you have any questions or need assistance, please contact us! We are committed to making your shopping experience with Prime Vape Store positive and worry-free.